As you are all aware, there is much uncertainty with the ever-developing COVID-19 pandemic. We want you to know our commitment to you is as strong now as it has always been.
We have activated our business continuity plan, and I’m proud to say it is working. Our FAIA family has pulled together and every area of our company is ready to serve you. We are operating with minimal on-site staff. As an extra precaution, we are asking our policyholders not to enter our building. If you need to come to the office, we ask that you remain in your vehicle and we will come to you. Please call our front desk at 262-786-2540.
Our agents are mostly working from home. They are maintaining high levels of service and are ready to answer your call. In case of an emergency, we have listed their cell phone numbers on our Team page. Every one of our agents has access to their emails.
First Associated is eager to provide the level of service you expect. We understand the challenges you are facing with this event, and we encourage you to reach out to your agent if there is any way we can provide additional services to you.
As a company and community, we share the responsibility to keep each other safe. We will continue to monitor the situation and keep you informed of any changes to normal business operations. As we have emphasized to our associates, please do everything necessary to keep yourselves safe and healthy during this time.